Hoonah, Alaska
Housing Information
State
DetailGuest Services
Job description:
Guest service representatives may be required to work in a variety of areas within Icy Strait Point. Work areas may include selling tours, retail items, greeting guests, crowd control and providing directions.
Essential Duties and Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests
- Provide guests with information about all tours available at Icy Strait Point
- Participate in all required trainings
Conduct functions, such as:
- Checking guests’ weight
- Verifying driver’s license information
- Ensuring guests fill out waivers, as required
- Secure bag check area
- Other duties as assigned
Escort guests to tour vehicles and ensure timely tour departure
Communicate clearly with tour guides, drivers, supervisors and management
Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
Work as greeters to welcome guests and conduct guest orientations
Assist within programs wherever needed
Gondola Attendant
Job description:
Gondola Attendant are responsible for the safety of our guests while they are loading, riding, and unloading our gondola cabins, and responsible for making positive contact with ISP guests. You will be spending your days outside.
Essential Duties and Responsibilities:
Conduct all activities and decisions according to Icy Strait Point’s guiding principles:
- Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests, including tours.
- Load and unload guests on the different gondola stations, aiding mobility challenged guests in the safe loading/unloading into the cabins.
- Inform Operator or Supervisor of abnormal or unusual conditions that may adversely affect the safety of the gondola operation.
- Handle crowd control in gondola queue areas.
- Monitors and controls gondola unload area.
- Maintain cleanliness on loading and off-loading area and maze throughout the day. Ensure all shut-down procedures are followed, no passengers left on gondola, and that cabins is ready to operate next day.
- Participate in all required trainings, including cross training for Guest Representative and Tour Sales Representative.
- Promote other Icy Strait Point venues, distribute literature and/or sell merchandise. Assist within programs wherever needed.
