Lifeguard

Lifeguards are responsible for the safety of all guests, the enforcement of rules, park and pool cleanliness, and the efficient operation of all attractions.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

1. Perform skills and responsibilities as outlined by the StarGuard Elite Lifeguarding Program.
2. Prevent (drowning), recognize (distress), and respond to all aquatic and non-aquatic emergencies.
3. Administer appropriate care for respiratory and cardiac emergencies as well as injuries and sudden illnesses.
4. Maintain continuous and vigilant coverage of your respective area/zone in accordance with the 30 second standard.
5. Participate in the StarGuard Elite and Myrtle Waves lifeguard audit program.
6. Attend at least 4 hours of in-service training per month to practice/apply skills and keep your license active.
7. Exhibit exceptional customer service skills.
8. Protect patrons from injury by enforcing all park and attraction rules.
9. Ensure all riders meet minimum height requirements for each attraction.
10. Adhere to all operating procedures as outlined by the water park’s standard operating procedures for each position you may be stationed at. This includes, but is not limited to: operating the attraction, immediately addressing any attraction maintenance/safety concerns and/or stopping operation (if necessary), and cleaning the area.
11. Maintain an environment that makes the safety of all guests and employees our number one concern.
12. Contribute to park clean up and maintenance before, during, and after operating hours.
13. Keep the employee break room and other commons areas clean.
14. Greet guests, visitors and employees in a friendly and courteous manner and help resolve any complaints and answer questions.
15. Follow the rotation schedule in a quick and efficient manner.
16. Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
17. Ensure completion of work responsibilities or special projects within the time frame designated by your supervisor.
18. Provide feedback, ideas, and suggestions on a timely basis.

Waterpark -Admissions

The position of Admissions/Guest Services Host is responsible for successful operation of greeting guests, sale of park tickets and maintaining accurate records of transactions.

Essential Duties and Responsibilities:

1. Greet guests, visitors and employees in a friendly and courteous manner.
2. Operate the Touch Screen Point of Sale (POS) system for admission fees and/or season passes.
3. Understand park tickets and park sales strategy.
4. Account for daily receipts and properly secure per Company policies.
5. Ensure timely and accurate processing of operations receipts and maintain proper security measures over receipts, records and cash.
6. Assist in group functions.
7. Assist in Cabana sales and maintains they are cleaned daily.
8. Answer guests’ questions concerning park.
9. Assist with operating turnstiles and enforcing park ticketing rules.
10. Adhere to baggage check rules.
11. Provide excellent customer service.
12. Keep a clean orderly work area.
13. Provide guests with accurate park information.
14. Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
15. Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
16. Completes other duties and tasks as assigned by management.

Waterpark-Food & Beverage

The position of Food & Beverage Host is responsible for the successful operation of greeting guests, promoting sale of food & beverages and maintaining accurate records of transactions.

Essential Duties and Responsibilities:

1. Greet guests, visitors and employees in a friendly and courteous manner.
2. Take orders, help fill orders, and check all orders for accuracy.
3. Maintain adequate inventory in the food stands.
4. Operate the Touch Screen Point of Sale system (POS) for food and beverage purchases.
5. Understand park menu and pricing.
6. Receiving payment for selected items and return change as necessary.
7. Account for daily receipts and properly secure per company policies.
8. Ensure timely and accurate processing of operations receipts and maintain proper security measures over receipts, records and cash.
9. Assist with prep of food orders.
10. Assist with delivery of food and beverage orders to guest areas.
11. Ensure adequate supply of condiments are available for guests.
12. Adhere to DHEC and ServSafe requirements for food preparation and storage of food and supplies.
13. Follow proper sanitation standards to keep a clean orderly work area.
14. Assist with inventory.
15. Provide excellent customer service.
16. Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
17. Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
18. Provide reporting leader with feedback, ideas and suggestions on a timely consistent basis.
19. Completes other duties and tasks as assigned by management.