Job Descriptions

Specific duties may include but are not limited to any combination of the following :
– Welcomes guests by greeting, answering questions, responding to requests.
– Registers guests by obtaining or confirming room requirements, verifying preregistration, assigning rooms, obtaining information and signatures, issuing guest room keys.
– Establishes credit by verifying credit cards or obtaining cash.
– Directs guests to room by showing location on resort map.
– Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
– Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel.
– Maintains records by entering room and guest account data.
– Collects revenue by entering services and charges, computing bills, obtaining payment.
– Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
– Secures guest’s valuables by processing lost and found to the housekeeping department.
– Confirms guest identity for registering guests.
– Maintains a safe working environment by verifying, reporting and acting in a safe manner.