Room Attendant

• Greets guests and responds to special requests.
• May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guest rooms, hallways, lobby, stairwells and offices.
• Maintains privacy and security by properly announcing entry and servicing guest rooms as appropriate.
• Cleans guest rooms to the level of standards set by the Hotel, including stripping of soiled items and trash, bed making, cleaning bathrooms, vacuuming, dusting and replacing amenities and supplies.
• Removes all dirty glassware, coffee presses, and tea vessels from guest room to location specified by supervisor and replaces with clean glassware needed.
• Removes all Room Service related trays and/or dishes from guest room to locationspecified by supervisor.
• Properly uses and maintains assigned equipment and supplies to departmental specifications including vacuums, chemicals and cleaning aides.
• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• Performs other duties as assigned by management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• At all times projects a favorable image of Northwest x Southern Hospitality to the public.
• Maintains safe working conditions within department and Hotel. Employer may need to change position or location based on skill level, business needs, or to accommodate hours.