Front Desk:

• Welcome customers and guests in a warm and friendly manner.
• Ascertains their purchasing needs.
• Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our business operations.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and work area determine customer flow.
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
• Facilitates correspondence with customers.
• Acts as the site liaison for the services and sales center.
• Works collaboratively with other staff, managers, and resources.

• Cleaning: Thoroughly cleaning and sanitizing bathrooms, guest rooms, and common areas, including dusting furniture, vacuuming, mopping, and polishing surfaces.
• Laundry & Linens: Replacing dirty linens, making beds, washing, drying, and folding laundry.
• Restocking: Replenishing amenities (soap, shampoo, toilet paper) and cleaning supplies.
• Waste Management: Emptying waste containers and disposing of trash properly.
• Maintenance Reporting: Reporting maintenance issues, damages, or safety hazards to supervisors.
• Organization: Keeping rooms organized and tidy, running errands, and sometimes assisting with wardrobe management.