Resort Services Attendantt

Job Description:

• Maintain the cleanliness and appearance of the resort and public areas.
• Clean and sanitize restrooms, walkways, and guest facilities.
• Collect trash and replace garbage bags throughout the property.
• Sweep, mop, pressure wash, and use blowers to keep outdoor areas clean.
• Restock cleaning supplies and restroom amenities.
• Prepare public areas before guests arrive each day.
• Assist with light maintenance, landscaping, or painting as assigned.
• Follow all safety procedures and provide a clean, welcoming environment for guests.
• Work both indoors and outdoors in various weather conditions.
• Perform other duties as assigned by supervisors.

Food and Beverage Cashier

• Provide exceptional guest service while exhibiting the OWA mantra of Friendly, Clean, Fast, Safe service.
• Take guests’ orders, offering suggestions, and upselling about delicious menu items. Operate Point of Sale (POS) registers and Mobile Ordering tablets.
• Feed hungry guests promptly and satisfy growling stomachs with fresh food.
• Fill condiment dispensers, wipe down tables, wash dishes, and keep all areas clean and safe for guests.
• Follow all protocols for sanitization of workspace and proper disposal of garbage/trash items in garbage bins or trash disposal.
• Other duties as assigned.

Guest Services

• Present a friendly and approachable manner to all guests.
• Assist all guests with inquires to schedule of special events, general operation hours, available
• services, general questions, and ticketing to all venues.
• Assist guests with Security and First Aid communication.
• Answer and direct phone call inquiries.
• Provide Lost and Found service
• Communicate with other resort departments
• Perform other guest services tasks as directed by the Operation’s Manager.

Retail Attendant

• Ensure highest level of Guest Service. Greet customers when they walk through the door.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Stocking and Restocking of the floor in all OWA Retail locations.
• Ability to fulfill daily responsibilities and perform these accurately.
• Ensure the safety of all Guests and Team Members.
• Inspect all retail areas and ensure that they meet daily established presentation and safety standards.
• Ensure speed of service and quality of service.
• Good organizational and communication skills
• Must be a Team player
• Product knowledge
• Ring up customers and take payments. Must be able to handle money correctly.
• Performs other duties as assigned

Ride Operations Attendant

• MUST be able to work weekends
• Ensure safe operation of ride by maintaining focus on ride area, Guests, and fellow attendants at all times.
• Strong attention to detail and commitment to safety.
• Enforce and verbally communicate all Safety rules and regulations of the ride.
• Test and complete safety paperwork daily.
• Record ride capacity and cycles.
• Assist Guests in and out of rides as necessary.
• Keep ride, ride area, and booths clean.
• Friendly outgoing personality and interacting with Guests.
• Provide Guest Service according to company standards.
• Uphold and deliver all company and department values, policies and procedures.
• Ability to work in a fast-paced environment.
• Must be able to react well under stressful and emergency situations.
•  Must be able to work a flexible schedule including weekends and holidays.
• Must be able to stand for long periods of time.
• Must be able to work in all weather conditions including extreme heat, cold, and rain.