Front Desk

Responsibilities:

• Greet and assist guests with a welcoming, professional attitude.
• Register and assign rooms, establish payment methods, and verify credit cards.
• Understand U.S. currency and credit card transactions.
• Handle phone calls, make and confirm reservations, compute bills, and collect payments.
• Respond promptly to guest requests and resolve complaints with courtesy and compassion.
• Escalate issues to a supervisor when necessary.
• Ensure overall guest satisfaction and provide excellent customer service at all times.

Skill: Advanced computer skills and fluent English are required.

Housekeeper

Responsibilities:

• Maintain the cleanliness of assigned guest rooms and common areas.
• Clean bathrooms thoroughly, including mirrors, toilets, tubs/showers, floors, and walls.
• Change linens, launder items, dust, vacuum, clean mirrors, windows, and furniture, and empty trash.
• Push and stock a 50 lb / 23 kg housekeeping cart with supplies and restock linen closets.
• Inspect rooms for needed repairs or non-working fixtures and report issues to management.
• Restock guest rooms with bathroom amenities, towels, and supplies.
• Clean and vacuum public areas, including restrooms, and empty trash.
• Assist in laundry or other hotel departments if requested.
• Work is physically demanding and fast-paced. Requires standing, bending, kneeling, lifting and pushing for extended periods.