Job Description

Front Desk : As a member of the lodging team, a Front Desk Representative will operate the hotel/motel front desk and assist guests with inquiries.

• Efficiently manages the operations of the front desk, ensuring minimal time for
  check-in and checkout
• Warmly and professionally welcomes all guests
• Directs guests to appropriate hotel staff for assistance with questions and special requests
• Handle guest issues as they arise
• Treats requests with professionalism, tact, and courteous manner
• Ensures prompt delivery of final bills to guests
• Ensures lobby and shared areas are kept neat and orderly
• Maintains knowledge of Medora, Hotel Rooms, Hotel Policies and is able to assist guests in making reservations or providing recommendations

Host/Cashier : Responsible for processing all forms of payment and expediting movement through the final station. They also greet the guest upon entrance, and assist in seating guests in the establishment.

• Greet guest and organize seating in the restaurant.
• Demonstrate understanding of how to build each product, and the correct portions for each menu item
• Keep a clean work area
• Show exceptional knowledge of cash handling policies and procedures, including drawer preparation
• Properly receive orders from the caller and repeat the order back to the customer
• Visually confirm that items on the tray match items on order screen
• Correctly perform a credit card sale, and/or correctly count back cash to customers aloud
• Other duties as assigned by Manager

PARTICIPANTS SHOULD PLAN TO ARRIVE ON MONDAY TO MEET WEEKLY STAFF
ONBOARDING (note that participants who do not arrive according this schedule may be required to wait for the next week’s arrival)